Creative Ground LLC Privacy Policy

1. Scope

Creative Ground LLC, a limited liability company based in Illinois (“Creative Ground,” “Company,” “we,” “us,” or “our”), operates https://creativegroundllc.com and provides a Lite audit service for assessing business and website information.

This Privacy Policy describes how we collect, use, disclose, and retain information in connection with our website, Lite audit, generated reports, and related communications (collectively, the “Services”).

We currently offer only the Lite audit. Additional services or materially different processing activities will be addressed through updated disclosures where required by applicable law.

2. Information We Collect

Required audit information. To request a Lite audit, you must provide your name, business name, email address, telephone number, and website address. All fields are required.

Audit records. We collect and store the complete submission, email address, website domain, visitor IP address, completeness score, submission timestamp, generated report, and associated PDF.

Contact records. We record the contact acknowledgment or permission provided through the audit form and transfer that record and associated contact information to HubSpot to administer the request and related follow-up.

Publicly available information. We obtain business and website information from public sources and service providers, including business lookup results and website performance information, to prepare the assessment.

Correspondence. We collect information you provide when contacting us, discussing an audit, requesting assistance, or arranging a call or meeting.

Please do not submit passwords, financial account credentials, Social Security numbers, medical records, or other sensitive information through the audit form.

3. How We Use Information

We use information to:

1. receive, validate, and fulfill audit requests;
2. examine the submitted business and website;
3. calculate audit results and generate and deliver reports;
4. respond to inquiries and provide audit-related assistance;
5. administer contact records and conduct follow-up concerning the requested audit;
6. arrange calls or meetings requested or agreed to by you;
7. prevent abusive submissions, diagnose errors, and maintain the Services; and
8. comply with legal obligations and establish, exercise, or defend legal claims.

Requesting a Lite audit does not enroll you in continuous monitoring or an ongoing audit service.

4. Audit Processing and Artificial Intelligence

The Lite audit uses deterministic software processes. No language model produces, adjusts, or rounds any figure in the report.

Information submitted for the Lite audit is not transmitted to Claude, OpenAI, or a transcription service.

Each report reflects the information, assessment criteria, and software processes available when it is generated. Changes to the submitted website, source information, calculations, or assessment methods may produce different findings in a subsequent or regenerated report.

Changes to audit methods do not independently authorize additional uses of personal information.

5. Report Accessibility

The online report is accessible to anyone who possesses its link. The online report omits the submitting contact’s name, email address, and telephone number.

The PDF accessible through the same report link includes the submitting contact’s name on its cover.

A person who receives or obtains the link may therefore access both the online report and a PDF containing the contact’s name. Please consider this accessibility before sharing a report link.

6. Service Communications

We use the contact information provided to deliver the requested audit, respond to questions, and conduct related follow-up. Contact information and the acknowledgment or permission recorded through the form are maintained in HubSpot for those purposes.

Submitting an inquiry or requesting an audit does not subscribe you to a newsletter or marketing distribution list. We do not currently operate a marketing email program.

The Lite audit does not initiate telephone calls or send text messages, including automated, prerecorded, or AI-generated voice communications. Any call or meeting arranged separately with a Company representative is distinct from the automated audit process.

Acceptance of this Policy does not independently authorize automated marketing calls or text messages.

You may ask us to discontinue further follow-up by contacting us using the details below. We may continue communications necessary to complete an outstanding request or satisfy a legal obligation.

7. Service Providers and Disclosures

We use the following providers in connection with the Services:

Google, including Gmail. Business information lookups, website performance assessments, and sending and receiving emails. Google processes information necessary to provide those services, including email addresses, message content, attachments, and delivery information, as applicable.

Cloudflare. Bot detection and prevention through Cloudflare Turnstile, which processes visitor IP addresses.

HubSpot. Administration of audit-related contact information and recorded contact acknowledgments or permissions.

Sentry. Error monitoring and diagnosis. Sentry is configured not to receive personal data from the Lite audit.

Railway. Hosting of the audit application and storage of submissions, audit records, reports, and PDFs.

The information disclosed to each provider depends on its function. Not every provider receives the complete submission.

If you access an external booking service, the booking provider may collect information under its own privacy notice. If you complete a separately authorized payment through Stripe, Stripe may process payment information under its applicable terms and privacy notice.

The current Lite audit does not transmit audit information to Meta. The previous advertising check has been discontinued.

We may also disclose information where required by applicable law or valid legal process, to professional advisers where reasonably necessary, or to establish, exercise, or defend legal rights.

Where required by applicable law, including the Illinois Personal Information Protection Act, agreements governing disclosure of covered personal information will include appropriate security obligations.

8. Cookies and Tracking Technologies

We do not currently deploy cookies on our website. CookieAdmin is installed as a placeholder; its consent-management and logging features are not activated.

The Lite audit page does not use Google Analytics 4, Meta Pixel, Google Tag Manager, or advertising retargeting technology.

References to those technologies in an audit report concern technologies detected on the submitted business’s website. Their appearance in a report does not indicate that they operate on the Lite audit page.

Cloudflare Turnstile and Sentry perform the operational functions described above. The absence of cookies or advertising tracking does not mean that no technical information is processed when using the Services.

If we activate cookies, consent logging, analytics, or additional tracking technologies, we will update the applicable disclosures and obtain consent before activation where required by law.

9. Data Retention and Deletion

Lite audit records. We retain Lite audit submissions and associated records for 30 days from the submission date. This period applies to the complete submission, contact information, website address and domain, visitor IP address, completeness score, timestamp, report, PDF, and associated audit contact and permission records maintained in HubSpot.

At the end of that period, we delete those records from the audit application, its storage, and HubSpot, and discontinue access to the hosted report and PDF.

Regenerating a report, accessing its link, or conducting follow-up does not extend the retention period. A new submission begins a separate 30-day period for that request and does not extend retention of earlier audit records.

Audit-related email. Company-controlled Gmail messages, attachments, and other email records containing Lite audit submissions, reports, or results are subject to the same 30-day period, measured from the audit submission date.

Scheduling and general correspondence. Correspondence maintained solely to arrange calls or meetings or address general business inquiries, and which does not contain Lite audit submissions or results, has no fixed retention period. We review and delete it at our discretion according to business needs and applicable legal obligations.

If correspondence contains both scheduling information and Lite audit information, we delete it within the audit retention period or remove the audit information before retaining the remaining correspondence. This exception does not extend retention of the original submission or associated HubSpot audit records.

Backups and provider records. We do not maintain backup copies of Lite audit records. Providers may retain technical, security, or other records under their applicable terms and retention practices. The Company’s 30-day deletion schedule does not represent that every provider-controlled record is erased within that period.

Recipient copies. Deletion from our systems does not remove copies previously downloaded, received by email, or otherwise retained independently by recipients.

Legal preservation. Information subject to a binding legal preservation obligation may be retained for the required period, restricted to the purpose requiring preservation, and deleted when that obligation ends.

10. Security and Incident Notification

We will maintain reasonable safeguards appropriate to the information processed and the requirements of applicable law. No electronic transmission or storage system can be guaranteed to be completely secure.

Where a security incident triggers a legal notification obligation, we will provide the required notices to affected individuals and governmental authorities in accordance with applicable law, including the Illinois Personal Information Protection Act where applicable.

Records containing personal information will be disposed of using procedures required by applicable law.

11. Privacy Requests

You may contact us to request access to, correction of, or deletion of information associated with you, or to discontinue audit-related follow-up.

The rights available to you depend on applicable law. We may request information reasonably necessary to verify your identity or authority to act for another person. We will respond within applicable statutory periods and apply only legally permitted exceptions.

Nothing in this Policy restricts a nonwaivable privacy or consumer protection right.

12. Intended Users and Authorized Submissions

The Services are intended for individuals who are at least 18 years of age and acting for business or professional purposes. Individuals submitting information on behalf of a business or another person must have authority to provide that information.

If we determine that information was submitted without appropriate authority or contrary to these eligibility requirements, we may decline the request and delete the associated information, subject to applicable legal obligations.

13. Amendments

We may revise this Policy to reflect changes in the Services, our information practices, or applicable law. Revised versions will identify their effective date.

Where legally required, we will provide additional notice or obtain consent before materially changing our processing practices. Publication of an updated Policy does not independently authorize retroactive use of information for an incompatible purpose.

14. Contact

Creative Ground LLC
332 S Michigan Ave
Suite 121 #5043
Chicago, IL 60604
Email: Gmalhotra.cg@gmail.com