AI Services
Fifteen problems. Three systems.
Every engagement starts with a specific thing that isn't working — not a platform, not a strategy deck. Below are the fifteen operational gaps we see most often, what each one actually costs, and which system closes it. Open any of them and run your own numbers.
Ten of the fifteen can be measured directly. Five can't be priced honestly from the outside — those are marked, and we scope them by walking your process on a call.
AI Automation
Work that should happen every time, and currently doesn't. These are processes that already exist on paper — the follow-up, the reminder, the report — but depend on someone remembering. Fastest to deploy and easiest to prove.
The pain
"We quote it, they say they'll think about it, and we never hear from them again. My guys aren't salespeople and I'm not paying someone to chase homeowners."
How we'd fix it
A multi-touch sequence triggered off unsold-estimate status in your CRM or field service system. Text and email at day 1, 3, 7, 14 and 30, with a voice callback on anything above a value threshold you set. It stops the moment they respond or decline.
The pain
"One of my CSRs books almost everyone who calls. Another one books half that. I've never listened to a call to find out why, and I'm not going to start listening to four hundred a month."
How we'd fix it
Every inbound call transcribed and scored against a rubric you approve — did they ask for the appointment, did they handle the price question, did they capture the address. Weekly summary by rep, with the three calls worth listening to flagged rather than all four hundred.
The pain
"We're spending real money on ads. The form comes in overnight, someone gets to it mid-morning, and half the time they've already booked with somebody else."
How we'd fix it
Instant response on every inbound form, chat and ad lead — text within seconds, qualification questions, and a booking link. Anything that qualifies gets routed to a human immediately with the context already gathered.
The pain
"Every season it's the same. We send the checklist, half of them ignore it, and my staff spend six weeks sending the same three emails to the same forty people."
How we'd fix it
A tracked request per client with automatic escalation — reminder, second reminder, then a flag to a human when it's genuinely stuck. Your team sees who's outstanding instead of reconstructing it from an inbox.
Why this one isn't calculated here
The cost is real but it's mostly deferred revenue and staff time, and the mix varies too much between firms for an outside estimate to mean anything. We size it by walking your actual intake process on a call.
The pain
"I find out a location had a bad month three weeks after the month ended. By then I've lost a quarter of the next one too."
How we'd fix it
A single morning report pulling from the systems each location already uses, normalised so the numbers are comparable, with variance flagged automatically rather than found by reading.
Why this one isn't calculated here
The cost of operating blind is real, but it shows up as decisions delayed rather than a line item. Any dollar figure we produced from the outside would be invented. We scope it against your close calendar instead.
AI Agents
A voice and a keyboard on the front line, around the clock. These handle one job end to end — answering, qualifying, following up, rebooking — and escalate to a human the moment judgment is required.
The pain
"My tech is under a sink. My office manager is with a customer. The phone rings and there's nobody to pick it up — and that caller is already dialling the next name on the list."
How we'd fix it
An AI receptionist that answers as your company, qualifies the job, and writes the booking into your scheduler. Not a message service — a real booking, with the calendar updated before the call ends. Escalates live to a human on anything unusual.
The pain
"We've got eight thousand people in that database who bought from us once. Nobody's called any of them in years. I know there's money in there. I just don't have anyone to work it."
How we'd fix it
A segmented reactivation campaign across voice, text and email — prioritised by recency and past spend, personalised with what they actually bought, and routed to your booking system when they respond. Runs as a campaign, not a blast.
The pain
"I post a job, get forty applicants, and by the time anyone calls them back half have taken something else. Meanwhile I'm running a truck short every day."
How we'd fix it
Every applicant contacted within minutes of applying, screened against the questions that actually disqualify people — licence, availability, distance, experience — and the ones who pass are put straight onto your calendar.
The pain
"Someone cancels at eleven for a two o'clock. In theory we've got a waitlist. In practice nobody has twenty minutes to sit there calling down it, so the chair just sits empty."
How we'd fix it
Reminder sequences tuned to each client's own cancellation history, and — the part that actually matters — an automatic waitlist offer the moment a slot opens, going out to everyone who fits it at once rather than one call at a time.
The pain
"We're carrying a couple hundred thousand in receivables past sixty days. Chasing it is nobody's actual job, so it only happens when cash gets tight."
How we'd fix it
An escalating follow-up schedule per invoice — polite at 7 days, firmer at 30, formal at 60 — with a working payment link in every message and tone matched to the customer's payment history. Anything genuinely disputed goes to a human immediately.
The pain
"The best cases come in at night and on weekends — that's when something's just gone wrong for somebody. Our answering service takes a name and a number, and by Monday they've signed with someone who actually picked up."
How we'd fix it
Full intake outside business hours — qualifying against your own criteria, capturing the details you'd need anyway, and booking the consult directly. Urgent matters escalate to whoever is on call, immediately.
AI Employees
A whole role, run end to end, reporting to a human. Longest to build and deepest to integrate — these take over a function rather than a task, and the person who held it moves to the work that needed judgment all along.
The pain
"Invoices come in five different ways to four different people. Somebody keys them in, somebody else approves them, and we still find duplicates."
How we'd fix it
Capture from every channel, matched against the purchase order and receipt, coded, and routed by your own approval rules. A person only sees the ones that don't reconcile.
Why this one isn't calculated here
The saving is real, but it's a mix of labour hours, duplicate payments and early-payment discounts you're currently missing — and that mix is specific enough that an outside estimate would be a guess. We size it against your actual AP volume.
The pain
"My best estimator spends three days on every bid, pulling numbers out of old jobs. He's the most expensive person in the building and he's doing assembly work."
How we'd fix it
A complete first draft built from your own historical pricing, scope templates and past bids on similar work. Your estimator reviews and adjusts rather than assembling from scratch — which is the part that actually needed him.
The pain
"They show up, we find out the coverage lapsed, and now we're having a billing conversation in the waiting room instead of treating them."
How we'd fix it
Verification run ahead of every appointment, with anything that fails flagged early enough to actually do something about it — rather than at the desk with the patient standing there.
Why this one isn't calculated here
The cost is spread across rework, write-offs and rescheduled visits, and it varies enormously by payer mix. We'd rather scope it against your own denial data than publish a number we can't stand behind.
The pain
"Everything anyone needs to know lives in two people's heads. When they're busy nobody can get an answer, and when one of them leaves we lose fifteen years in an afternoon."
How we'd fix it
Your procedures captured into a system anyone can ask, in plain language, at the moment they need it. New hires get answers without interrupting a manager, and the knowledge stops being a retention risk.
Why this one isn't calculated here
This is the one we're most careful about. Knowledge loss is expensive and almost impossible to price honestly in advance — anyone quoting you a number for it is making it up. The return is real; the arithmetic isn't available from the outside.
How an engagement works
One problem first. Then the next one.
Every engagement starts with one measurable problem, not a platform. We agree the baseline metric before any work begins — pulled from a system you already own, not one we introduce — and scope the build to what that number needs.
Most first engagements are a single pain point, live within weeks. We report against that baseline at 30 and 60 days. If the number hasn't moved, the report says so.
The Revenue Leak Audit credits in full against any build that follows it — so the diagnosis costs nothing if you go ahead, and costs you no commitment if you don't.
Not sure which of the fifteen is yours?
That's what the audit is for. Five minutes, no cost, and you'll have a severity read across all eight leak categories before we ever speak.