Creative Ground LLC Terms of Service

1. Agreement and Scope

These Terms of Service (“Terms”) govern use of https://creativegroundllc.com and the Lite audit service provided by Creative Ground LLC, a limited liability company based in Illinois (“Creative Ground,” “Company,” “we,” “us,” or “our”).

You accept these Terms by affirmatively agreeing to them through a submission form or other acceptance mechanism that incorporates them. If you accept on behalf of a business or other entity, you represent that you have authority to bind that entity.

Provisions concerning audit submissions, reports, and report retention apply specifically to the Lite audit. Website inquiries do not create an agreement for additional services unless separately accepted by the Company.

We currently offer only the Lite audit. Additional services introduced in the future may be subject to revised or separate terms.

2. Eligibility and Submitted Information

You must be at least 18 years old and authorized to provide the submitted information and request assessment of the identified website.

A Lite audit request requires your name, business name, email address, telephone number, and website address. You agree to provide information that is accurate to the best of your knowledge.

You shall not submit sensitive personal information, access credentials, unlawful materials, or information you lack authority to disclose.

You authorize the Company to process your submission and examine publicly available business and website information as necessary to provide the requested audit, subject to the Privacy Policy.

3. Nature of the Lite Audit

The Lite audit is a one-time informational assessment based on the information, assessment criteria, and software processes available when the report is generated. It is not a subscription, continuous monitoring service, or commitment to provide future updates.

The audit uses deterministic software processes. No language model produces, adjusts, or rounds its figures. Submitted information is not sent to Claude, OpenAI, or a transcription service.

The report does not constitute a financial statement audit, legal opinion, regulatory certification, or comprehensive cybersecurity assessment. You should evaluate its findings in light of its scope and the limitations of its source information.

The Company does not undertake to identify every deficiency or independently verify every third-party source. You remain responsible for decisions made in reliance on the report.

4. Changes to Assessment Methods and Results

The Company may modify the Lite audit’s calculations, assessment criteria, software, information sources, and report format.

Reports concerning the same business or website may differ when generated at different times. A subsequent or regenerated report may contain different findings, scores, figures, or recommendations.

Such differences may result from changes to the website, available information, third-party services, or assessment methods. A difference between reports does not, by itself, establish that a report was defective.

The Company has no obligation to continuously update a completed report, preserve previous versions, or notify you of every change to its assessment methods.

5. Report Access and Retention

The online report is accessible to anyone who possesses its link. It omits the submitting contact’s name, email address, and telephone number. The PDF available through the same link includes the submitting contact’s name on its cover.

You are responsible for deciding whether and with whom to share a report or its link. This provision does not waive the Company’s obligations under applicable privacy or security law.

Audit records, reports, PDFs, related audit communications, and associated HubSpot audit records are retained for 30 days from submission, as described in the Privacy Policy. Following that period, the Company deletes those records and discontinues access to the hosted report and PDF, subject to legally required preservation.

You are responsible for downloading any report you wish to retain before the retention period expires. The Company has no obligation to recover or reproduce a report after deletion.

Regenerating a report or conducting follow-up does not extend the retention period. A new submission constitutes a separate request with its own 30-day period.

Correspondence maintained solely for scheduling or general business inquiries may be retained separately as described in the Privacy Policy. Retention of that correspondence does not extend the availability of an audit report or permit continued retention of audit submissions or results.

6. Communications

The Company may use the contact information provided to deliver your report, respond to questions, and conduct follow-up concerning your request.

Submitting an inquiry or requesting an audit does not subscribe you to a newsletter or marketing distribution list.

The Lite audit does not initiate telephone calls or send text messages, including automated, prerecorded, or AI-generated voice communications. Calls or meetings separately arranged with a Company representative are distinct from the automated audit process.

Acceptance of these Terms does not independently constitute consent to automated marketing calls or text messages.

7. Third-Party Services

The Services use Google, including Gmail, Cloudflare, HubSpot, Sentry, and Railway for the functions described in the Privacy Policy.

Third-party information may be incomplete, outdated, or unavailable. Changes or interruptions affecting those providers may affect report content or availability.

External booking and payment services may be subject to their own terms and privacy notices. Nothing in this section excludes the Company’s own contractual or statutory obligations.

8. Fees and Refunds

The Lite audit is currently provided without charge. Accordingly, no payment is required and no refund applies to the free audit.

If the Company introduces a paid offering, applicable fees and refund terms will be disclosed before purchase. No charge will be imposed solely because you previously requested a free Lite audit.

Any payment collected in error for the free Lite audit will be refunded in full. Please report an incorrect charge to gmalhotra.cg@gmail.com.

Nothing in this section limits a refund or other remedy required by applicable law.

9. Intellectual Property and Permitted Use

You retain your rights in information and materials you submit.

The Company retains its rights in the website content, software, assessment methods, templates, processes, and other materials used to provide the Services. Delivery of a report does not transfer ownership of those underlying materials.

You may download, retain, and share your report for lawful business purposes. You shall not misrepresent its source, alter its findings in a misleading manner, or imply a certification or endorsement the Company has not provided.

Except as permitted by law or expressly authorized, you may not reproduce, distribute, or commercially exploit the Company’s underlying software, templates, or website materials.

10. Prohibited Conduct

You shall not use the Services unlawfully; submit information without necessary authorization; bypass access restrictions; conduct unauthorized security testing; introduce malicious code; or materially interfere with operation of the Services.

The Company may restrict or suspend access where reasonably necessary to address misuse, protect security, or comply with law.

11. Availability and Discontinuation

The Company may modify, suspend, or discontinue the website or Lite audit. Availability may be affected by maintenance, technical failures, third-party interruptions, or circumstances outside the Company’s reasonable control.

The 30-day retention period establishes how long audit records are maintained; it does not guarantee uninterrupted access throughout that period.

Suspension or discontinuation does not eliminate the Company’s obligations concerning personal information it retains.

12. Disclaimers

To the fullest extent permitted by applicable law, the website and free Lite audit are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement.

The Company does not warrant that all source information is accurate, that every deficiency will be identified, or that repeated audits will produce identical results.

The Company does not guarantee any particular audit score, search ranking, revenue increase, cost reduction, regulatory outcome, or other business result.

Nothing in these Terms excludes an express obligation stated herein or a warranty, duty, or remedy that cannot lawfully be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, or consequential damages, including lost profits or business opportunities, arising from the Services.

Subject to the exceptions below, the Company’s aggregate liability arising from the website and free Lite audit shall not exceed one hundred U.S. dollars ($100).

These limitations do not apply to fraud, willful misconduct, gross negligence, refunds expressly required under these Terms, or liability that cannot lawfully be excluded or limited.

Nothing in these Terms waives or modifies rights or remedies under the Illinois Consumer Fraud and Deceptive Business Practices Act where such waiver or modification is prohibited.

14. Illinois Governing Law and Venue

These Terms and disputes arising from them or the Services shall be governed by Illinois law, without application of conflict-of-laws principles that would require another jurisdiction’s law.

Except where applicable law requires otherwise, proceedings shall be brought in the Illinois state courts located in the county of the Company’s principal Illinois business office identified below or, where federal subject matter jurisdiction exists, in the United States District Court serving that county.

Each party consents to the personal jurisdiction of those courts. This provision does not restrict mandatory protections or forum rights that cannot lawfully be waived.

15. Dispute Resolution

Before commencing litigation, please provide written notice describing the dispute and requested resolution. The parties will endeavor in good faith to resolve the matter within 30 days after receipt.

This provision does not prevent urgent relief, a filing necessary to preserve a claim, a complaint to a governmental authority, or exercise of a nonwaivable statutory right. It does not require arbitration.

16. Amendments and General Provisions

Revised Terms will identify their effective date and apply prospectively where legally sufficient notice and acceptance are obtained. Revisions will not retroactively alter accrued rights or claims without a valid legal basis.

If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law. Failure to enforce a provision does not waive future enforcement.

Provisions concerning intellectual property, accrued obligations, limitations of liability, and dispute resolution survive termination to the extent applicable and enforceable.

17. Contact and Principal Illinois Business Office

Creative Ground LLC
332 S Michigan Ave
Suite 121 #5043
Chicago, IL 60604
Email: gmalhotra.cg@gmail.com